#Working together

Around the documents and the books, Tamra has the places where people write, talk, file and ask. They share one idea: everything links. A page can show today's receivables; a chat can hold an invoice; a ticket can carry the customer; a reminder lands on the calendar that already knows when invoices fall due.

#Scribe

Scribe is the company's notebook and wiki. Spaces hold pages; pages hold rich text, tables, checklists, code, images, and databases — tables whose rows have typed properties (text, number, date, select, person, checkbox) and that can be viewed as a table or a board. A page can have an icon and a cover. Several people can edit the same page at once and see each other's cursors.

Two things make Scribe more than a notebook:

• Live values — a block that shows a number from the books, kept current: a customer's amount due, this month's revenue, stock of a product. A procedure page that shows the real figure beside the instruction.
• Reminders — add this page to your calendar: a page becomes a task with a date, and it's on the home screen's Agenda.

A page in someone's personal space stays theirs: it isn't in other people's search results, or in the activity on Scribe's home.

Who can do what. Scribe has its own switches in Settings → Users & Roles: pages (view, create, edit, delete) and shared spaces (create, edit, delete). A Viewer reads; Operators and Payroll add and change pages and spaces; Managers and Admins also delete. Anyone deletes a page they made themselves, unless someone else's page sits under it, and a space they made, when every page in it is theirs. Your own private space is always yours. A page you can't change opens read-only, like a locked one. Comments are their writer's to change; Managers and Admins can delete any. A page locked for admins is changed or deleted only by the person who made it or a Super Admin, and only they can lock a page that way. A share link is revoked by the person who made it or an Admin.

A space's properties. Every page in a space has its properties: Status, Priority, Due and Owner, and any the space adds from ⋯ → Properties (also Properties → Edit space properties, or + at the end of a table's headings): Text, Number, Select, Multi-select, Date, Checkbox, Person, URL, Email and Phone. A number can show plain, as 1,234.56, as Money in a currency, or as a Percent (the arrow beside it). Drag a property by its grip to change the order. A Text property can become a URL, Email or Phone one and back, and a Select a Multi-select and back, without losing what the pages hold. On a page, the properties sit in one line under the title; the arrow opens them as a table to fill in.

A space's views. A space opens on its views, as tabs: All pages to begin with, and + adds a List, Gallery, Table or Board view. Each view keeps its own layout (the four buttons at the right change it), its Filter — rules such as Status is In progress, Amount > 10,000 or Owner is Me, matching all of them or any — its Sort, on several levels (in a table, a column's heading sorts too; Shift-click adds a level), and its Properties: the columns a table shows, or what a card or list row shows. Group sorts a list, gallery or table into groups by Status, Priority, Owner, Creator, Tags, or a Select, Multi-select, Person or Checkbox property: each group has a heading with its count, and a click folds it (a page with several choices of a Multi-select is in each of their groups). A board's columns are its groups, Status unless Group says otherwise; dragging a card to another column changes that property, and Hide empty columns leaves out the empty ones. Under a table's last row, Calculate adds up a column — Sum, Average, Min, Max, Count, Filled, Empty, % filled, % ticked, Earliest, Latest — and a grouped table shows the same under each group. Click the open tab to rename, duplicate or delete it, or Download as CSV: the view's pages in its order with the columns its table shows, numbers as numbers and dates as 2026-10-17 (on a phone, the share sheet). The magnifier searches the space's pages by title. List and Gallery show the space's top pages until a filter or a search looks through all of them. Views belong to the space and everyone in it sees them; changes made by someone who may change the space are saved for everyone, and anyone else can still filter and sort, for themselves only. The tab you had open is remembered on your device. On a computer or tablet the space's page uses the whole width of the window, with larger type, and a table's columns stretch to fill it; the table scrolls sideways only when its columns no longer fit.

Comments sit beside the text. A note dropped in the home screen's Mind card can be sent to Scribe with one click and becomes a page in the space you choose.

Saving. A page saves as you type — a few seconds after you stop, at least every 10 seconds while you keep going, and at once when you switch tab or close it; the top of the page says Saving…, Saved or Not saved — retrying. Until the server has your latest words they are also kept in this browser, so a crash, a refresh or a lost connection doesn't lose them: they come back the next time you open the page here. When two people edit and save the same page, each save adds to the other's — neither overwrites. If a page can't be read (no connection), it says so and offers Try again (it also tries again by itself when the connection is back) — it never opens blank. Duplicate copies the page as it is at that moment; ⋯ → Version history lists earlier versions in words, and Restore this version puts that version's text back into the page (its title too; tags and cover stay).

The Trash. A deleted page goes to Scribe's Trash with every page under it: they leave the space together, and Restore brings them back together, each in its place. A page whose parent is still in the Trash is restored to the top of its space. Delete forever says how many sub-pages go with the page, and can't be undone.

Writing on a page. Type / at the start of a line for the block menu (headings, lists, to-dos, toggles, tables, callouts, pictures, links, live values); after other words on a line, the menu only offers blocks whose name starts with what you type, so AED 3 /kg or 500 /month stay as you wrote them. @ and a name mentions a teammate (the list closes when you move away), [[ links a record — the record then lists the page in its Notes, and taking that chip out of the page again takes the page off. The records a page is linked to are listed at its foot, each with × to unlink it, and a chip whose record was deleted is struck through (click it to take the link off and keep the words). In a table, a cell that starts with = is a formula (=sum, =B2*C2 …) that stays live: while you type it, it stays as you wrote it, and it shows its value when you press Enter or Tab, click Apply formula, or move out of the cell; typing a value over it replaces the formula. While you are in a table, letters over the columns and numbers beside the rows show each cell's address; writing a formula, click a cell to add its address or drag across cells for a range, and the cells it reads are outlined. The letters and numbers are also handles: click one to select that whole column or row and open its menu — a colour (it shows at once; the menu stays open to try another), insert above or below (left or right), duplicate, move, clear or delete; a column also sorts and aligns. Drag a letter or a number to move its column or row. Formulas follow their cells when rows and columns move, are put in, copied or deleted — a total keeps adding up its whole block, and a formula that read a deleted cell shows #REF!. The header row stays first. Drag across a block of cells to colour it from the bar above it. Ctrl+Enter (⌘+Enter) folds or unfolds the toggle you're in. Drop pictures or files where they should go — several at once — or paste a screenshot. A locked page can be read, its toggles folded and its links followed, but nothing on it changes until it's unlocked.

Text and paragraph tools. Select words and a bar appears: Turn into (Text, Heading 1 to 4, lists, quote), B, I, U (underline), S, inline code, link, font and colour — a plain colour, or one of six gradients (Ocean, Orchid, Sunset, Gold, Meadow, Dusk; a gradient and a colour replace each other, and No colour clears either) — and ⋯ with the rest: Outdent and Indent, Subscript, Superscript and Clear formatting, and on a Letter page also Align left, center, right or justify and Line spacing (Default, 1.0, 1.15, 1.5, 2.0). On a Letter page with its Format bar, this bar is small and keeps only link, strikethrough, inline code, subscript, superscript and clear formatting; the rest is on the Format bar. Clear formatting takes away bold, italic, underline, colours, gradients, fonts and highlights and the line's align, indent and spacing; links, record links and live values stay. The ⠿ handle beside a line has Indent and Outdent for any line, not just list items, and on a Letter page Align and Line spacing too. Select several lines first and they all change together. On a Letter page, to set a line before you write it, type /center, /right, /justify or /left at the start of it. Tab at the start of a line indents it and Shift+Tab takes it back; Backspace at the start of an indented line also takes it back a step. In a list Tab still makes a sub-item, in a table it moves to the next cell, and in the middle of a line it moves on. Every button and menu shows its key: Ctrl+U (⌘U on a Mac) underline, Ctrl+Shift+L / E / R / J (⌘⇧) align left, center, right and justify, Ctrl+, and Ctrl+. subscript and superscript, Ctrl+\ clear formatting, Ctrl+Alt+1 to 4 (⌘⌥) the headings. Print and Open in PDF show all of it as on screen.

Share a page by link. In a page's ⋯ menu, choose Share by link…, pick how long the link should work (7 days, 30 days or No end date) and Create link — it's copied, ready to paste into an email. Anyone with the link reads the page in their browser, without a Tamra login: read-only, with your company's name at the top, and always the page as it is now, so your later edits reach them too. The same window lists every link with how often it was opened, and Switch off stops a link at once. Only people who can see a page can share it, so a page in someone's personal space can only be shared by its owner.

The Letter layout. For a letter, open Aa (Page style) at the top of the page and pick Letter. The page becomes a sheet of A4 paper (US Letter when Print / PDF is set to Letter). Its margins are the writing area of your letterhead, from Settings → Branding (20 mm all round if you have no letterhead), so the words sit where they will print. A dashed line with a small number marks where each new page will start. The line is worked out the way Open in PDF and Print cut the pages: between lines, never through one, never one line of a paragraph alone at the foot or the head of a page, never through a table row, picture, callout or code block. A heading always stays with the line under it. The letterhead itself is not drawn on the sheet: it goes on in the PDF module, with the stamps and signatures. On a phone the sheet shrinks to fit and shows no page lines, because the text keeps its size there and would wrap differently from paper. In the Letter layout, Print and Open in PDF give the letter alone, with no title, cover, icon, properties, tags or date line, upright, in the letterhead's writing area. That also suits letterhead paper that is already printed: put it in the printer and Print. Type /Address block to choose a customer or vendor and type in their name, the person it is for, their address and TRN; it is ordinary text, so change it as you like. /Today's date types the date. Pages made from the letter templates open in the Letter layout; pick another layout and the page keeps it. Duplicate and Translate keep the layout.

Writing together. Several people can work in one page at once and see each other's words and cursors as they type. Only people who may edit the page can change it; what is typed, the cursors and who is on the page reach only people who may see it. Pictures and files you add to a page are kept in your company's own folder.

The Format bar. A page in the Letter layout has a Format bar under its top bar (on a computer or tablet, for people who may edit the page): Undo and Redo, Text style (Text, Heading 1 to 4, Quote), Font, Size, B, I, U, text colour (with the six gradients), highlight, align left, center, right and justify, bulleted, numbered and to-do lists, Outdent, Indent and Line spacing, and at its right end the page the cursor is on (Page 2 of 3). Sizes are in points, from a short list: 9, 10, 11, 12, 14, 16 and 20; − and + step through them (Ctrl+Shift+, and Ctrl+Shift+., ⌘⇧ on a Mac), and Default goes back to the page's own size. They print and go into Open in PDF as set. On a smaller window the bar folds: the paragraph tools into ¶, then the style, font and size into Aa; it stays one row and never covers the paper. Tab reaches the bar as one stop, the arrow keys move along it, and Esc goes back to the text. Notes pages have no Format bar: their tools appear when you select words, from the ⠿ handle and from the / menu.

Notes and letters. Notes layouts (Default, Editorial, Compact, Airy) read like notes: every line flush left, one text size and the layout's own spacing, on screen and in Print and Open in PDF. A letter's alignment, sizes and line spacing stay in the page: switch it back to the Letter layout and they return. The desk. The Desk button at the bottom right of a Letter page puts the sheet on a desk: Plain, Mist, Sage, Dusk, Clay, Harbour, Dot grid, Graph paper, Linen, Waves or Grain, or Shuffle for one at random. A letter is plain until someone picks one. The desk belongs to the page (everyone who opens it sees it), follows the light or dark theme, and is never printed.

Page style. Aa, beside Comments at the top of a page, opens Page style (so does ⋯ → Page style…): the five layouts as small pictures, the Typeface (Default, Serif, Monospace) and, on notes pages, the Width (Narrow or Wide). On a letter it adds the Paper (A4 or Letter), the Writing area (Letterhead, from Settings → Branding, or Plain paper), Text size (9 to 20 points), Line spacing (1.0, 1.15, 1.5, 2.0) and Space after each paragraph (0 to 12 points); the sheet changes at once, and Print, Open in PDF and the page lines on the sheet follow it. Page numbers and the Format bar switch on and off here too. Someone who may change company settings can Save as house style: every letter that has no style of its own then uses that typeface, paper, size and spacing, and Use house style puts a letter back on it.

Find and replace. Ctrl+F (⌘F on a Mac) on a page, or ⋯ → Find in page, opens Find at the top right: every place the words appear is marked, the bar counts them (3 of 12), Enter and Shift+Enter (or the arrows) go to the next and the previous one, and Aa matches capitals exactly. Someone who may edit the page also gets Replace: type the new words, then Replace for the current one (it moves on to the next) or All for every one at once. Replacing is an ordinary edit — Undo takes it back, and it works with two people on the page. Esc closes Find and leaves the last match selected. Keyboard shortcuts: ⋯ → Keyboard shortcuts or Ctrl+Alt+/ (⌘⌥/ on a Mac) lists every key a page answers to, written the way your computer writes them (⌘⇧E on a Mac, Ctrl+Shift+E elsewhere). Ctrl+/ still opens the search for pages. Keys a browser also uses (Ctrl+Shift+R, Ctrl+Shift+J, ⌘⇧H, ⌘⇧B) belong to the page while you write in it: on a notes page the align and size keys simply do nothing there, rather than reload the page.

On a phone. While you write a page on a phone, a row of keys sits on top of the keyboard — + (insert), Aa (style, font, colour and gradient, highlight; on a letter also size and alignment), B, I, U, lists, Indent, Outdent, Undo, Redo and ⌄ to put the keyboard away; see Tamra on your phone.

Letter parts and page breaks. A + appears in the margin beside an empty line; it opens the same list as /. On a letter that list starts with Letter parts: Date (16 October 2026, 16/10/2026 or Friday, 16 October 2026), Reference (Ref: in bold), Address block, Subject (Subject: in bold, and what you type after it), Salutation (Dear Sir / Madam, · Dear … · To whom it may concern,), Closing (Yours faithfully, · Yours sincerely, · Kind regards,), Space for signature, Enclosures (Encl.:) and cc (cc:). A part with choices opens them with Enter, → or a click (← or Esc goes back), and typing a choice's words finds it directly. They are plain words in the letter's own style: nothing signs or stamps here. Page break (in the / list, or Ctrl+Enter / ⌘+Enter on a letter, outside a toggle, list or table) starts a new page: on screen a dashed line says Page break and the sheet's page line moves under it, and Print and Open in PDF start the next page there too. Space for signature leaves about 18 mm of room, outlined on screen and blank on paper, and keeps the closing above it and the name under it on the same page.

Letters on your letterhead. Write the letter on any page, then the page's ⋯ → Open in PDF: the page becomes a PDF, laid out for the writing area of your letterhead (from Settings → Branding), and opens in the PDF module with the Letterhead panel beside it. Put it on shows it on the pages at once; from there it stays changeable — Every page or First page only; the content As it is or Fit it in, then its Size (%) and Position (millimetres from the left and from the top) with − and +, by typing, or with ↑ ↓ in the box — and Take it off or Undo (⌘Z) take any step back. The panel sits beside the pages, so you see each step as you make it. The people designated for it then sign and stamp it (Mark up → Signatures / Stamps), on top of the letterhead; save it to the Library, download or email it from there. New page → Letters has seven letter templates to start from, and they open in the Letter layout: a blank Letter, To whom it may concern, No objection letter, Salary certificate, Experience certificate, Notice to customers and Quotation cover letter — with the parts to fill in marked in square brackets. Print prints the page itself, on plain paper, with the same look: to-dos as a box beside their text (done ones struck through), callouts, tables and quotes as on screen, empty lines kept, and the page margins on every page. Page numbers (in Print / PDF) puts Page 1 of 3 under each page, for Print and for Open in PDF alike, and only when there is more than one page.

The PDF module's other tools. ⋯ More → Reduce size… makes a smaller copy of the document you have open — Smallest (for reading on screen), Balanced (for email) or High (for printing): the pictures inside are re-saved smaller, while text and lines stay sharp and selectable; the size before and after shows before you choose, and the original stays in the list. In the Documents list, Select lets you tick several documents and Download .zip puts them in one file, each with its changes — marks, arranged pages and letterhead.

#Documents

Documents is the company's file library — colour folders, search that reads inside PDFs, expiry dates that remind you, versions, private folders, share links, sending files to a customer, and e-signatures. It has its own chapter: Documents.

Files also live beside the records they belong to: link a Library file to a bill or an invoice and it appears in that record's Files rail.

Who can upload, change and delete files and folders, and who sees a signature request, is in Documents → Who can do what.

#Chat

Chat has teams, each with channels (topics) and direct messages. Messages support formatting, mentions (@name), files, forwarding, pinning and reactions; a thread of pinned messages sits at the top of each channel. Every project has its own channel automatically. A channel can have an email address — anything mailed to it appears in the channel, which turns a shared inbox into a conversation; the address can be regenerated if it leaks. Archive a channel when its work is done.

Who can read what. A public channel is open to everyone in its team — the default team is everyone in the company. A private channel is open to the people listed on it and whoever created it. A direct message is open to its two people. Everything in a conversation follows the same rule: its messages, its files, its unread counts and the notifications its @mentions send. A link to a conversation you are not in says so instead of opening it.

Long conversations. A conversation opens on its newest messages; Show earlier messages at the top brings the ones before, and the feed follows new messages while you are at the bottom. Search in a channel looks through all its posts and replies, not only what is on screen. The search at the top of Tamra (⌘K, or Ctrl-K) finds chat messages too — only in conversations open to you. A record shared into a channel shows as its card, as in a direct message, and one shared from a thread's reply box goes into that thread.

#Calendar

Tasks with dates, subtasks, notes and a Mark done; the invoices and bills falling due; scheduled deliveries; leave; reminders from Scribe. The home screen's Agenda is the next seven days of this calendar.

Most records — quotations, sales and purchase orders, invoices, bills, payments, expenses, RFQs, customers, vendors, products, deals, leads and manufacturing orders — have a Reminders tab: add a reminder about that record and it rings in the bell, sits in the Calendar, and opens the record. Expiry reminders from Documents land here too. Subscribe adds it to Google, Apple or Outlook so it's on your phone's calendar too (it arrives named Tamra). The subscribe link opens your tasks without a sign-in, so keep it to yourself; nobody else can change it.

Reminders ring on time in the bell while Tamra is open on your computer — checked every minute, and once, however many windows or computers you have open; the phone app rings its own. Repeating tasks roll forward to the next one however you finish them — the tick on Home, Done in the task, or dragging the card to Done in the Calendar — and the next one keeps the same reminder (the day before at 9 stays the day before). Typed on Home, every day and every 3 days repeat as written. Due dates count whole days on your own calendar: due today reads Today, due yesterday 1d overdue.

#Helpdesk

Customer support as tickets: a subject, the customer and a contact email, a priority (low, medium, high, critical), an SLA policy that sets response and resolution targets, tags, an assignee, the first customer message, and an internal description the customer never sees.

The ticket's timeline holds every message and status change; replies go to the contact's email and their answers come back onto the ticket. Notes in Scribe can be attached for the fix that took a page to explain. The dashboard shows open tickets by priority and SLA breaches.

#Two people on one document

Tamra holds a document while one person's change goes through, so two people working on it at the same moment can't undo each other. A tab still showing a draft invoice that someone else has since posted can't put it back to draft: Save or Post there changes nothing and says INV-0004 was posted by someone else — reopen it. Two payments recorded at once on one invoice or bill both count, and nobody unposts a document while a payment is being recorded on it. A credit note, a debit note or a deposit can't be used twice at once; a payroll run approved twice at once is approved once; a bill edited while it is being posted keeps what was posted; and a posting can't land in a month someone is locking at that moment.

#Notifications

The bell in the top bar: approvals waiting for you, mentions, tickets assigned, invoices approved, bills posted, deals won or lost, expense decisions, payroll computed. Each opens the thing it's about. Settings → Preferences chooses which of them arrive in the bell.

#Eagle

The owl in the corner is Eagle, Tamra's assistant. It reads your live data and this guide, so it can answer both kinds of question:

• About your numbers — the financial summary, cash position, aged receivables and payables, overdue invoices, unpaid bills, a partner's details, a report on a period.
• About the app — how to apply an advance, what closing a reconciliation period does, where a setting lives.
• About your files — find the tenancy contract, the licence that mentions Al Quoz: Eagle searches Documents by name, tag and the words inside PDFs, and opens the one you want.

Eagle offers only what your role can do: a role without the financial reports doesn't get the financial summary or the cash position, and one without bills doesn't get unpaid bills. It can also do things you confirm: draft an invoice, a quotation or a journal entry; compose an email; create a calendar task or a Scribe page; build a report; take you to the right page. It never posts, pays or sends without you pressing the button.

#Common questions

Who can see a Scribe space? Its members; spaces are private to the people added to them, and pages inherit that.

Can a customer sign without a Tamra account? Yes — the signing page needs only the email link.

Chat history is searchable? Across channels and DMs you belong to.

Can Eagle change my books? No. It drafts; you post.

Who can see a folder in Documents? Everyone in the company, unless it's private — then only the people chosen, its maker and the admins.

#If something goes wrong

• A live value shows — → the page's viewer lacks permission on that data, or the source document was deleted.
• A signer didn't get the email → check the address on the request; resend from Remind pending signers.
• The channel address bounces → it was regenerated; copy the current one from the channel's settings.
• Eagle answers "I can't see that" → your role doesn't have the permission it would need; Eagle sees exactly what you see.
• Eagle says your sign-in has ended → your session ran out, or you signed out in another tab. Sign in again and ask once more.